Custom Order FAQ & Policies
CAKES
ALL CUSTOM REQUESTS MUST BE EMAILED to OrderSoulardsColoma@gmail.com
We DO NOT regularly have cakes in the case ready for purchase. To avoid waste, ALL cakes are SPECIAL ORDER ONLY.
Payment is due in advance to hold your date for custom orders.
Weddings require a $100 date hold retainer along with signed contract.
Orders under $100 must be PAID IN FULL when ordering.
Dates are often booked far in advance so please do not wait to book last minute.
AN ORDER IS NOT CONSIDERED PLACED UNTIL A RETAINER IS PAID
AND ORDER IS CONFIRMED BY OWNER OR MANAGER.
Wedding tastings and consultations are by appointment only!
Again, do not hesitate to book your date...not all orders can be accommodated at short notice.
OTHER SPECIALTY ITEMS- Please allow at least a week's notice on other special orders. Payment is due upon ordering.
Display items, including donut walls, are able to be rented and we can include setup and delivery for your events.
This must be pre-arranged and we charge a small rental fee for the use of our items.
CAKES
ALL CUSTOM REQUESTS MUST BE EMAILED to OrderSoulardsColoma@gmail.com
We DO NOT regularly have cakes in the case ready for purchase. To avoid waste, ALL cakes are SPECIAL ORDER ONLY.
Payment is due in advance to hold your date for custom orders.
Weddings require a $100 date hold retainer along with signed contract.
Orders under $100 must be PAID IN FULL when ordering.
Dates are often booked far in advance so please do not wait to book last minute.
AN ORDER IS NOT CONSIDERED PLACED UNTIL A RETAINER IS PAID
AND ORDER IS CONFIRMED BY OWNER OR MANAGER.
Wedding tastings and consultations are by appointment only!
Again, do not hesitate to book your date...not all orders can be accommodated at short notice.
OTHER SPECIALTY ITEMS- Please allow at least a week's notice on other special orders. Payment is due upon ordering.
Display items, including donut walls, are able to be rented and we can include setup and delivery for your events.
This must be pre-arranged and we charge a small rental fee for the use of our items.
-POLICIES-
BOOKING AND RETAINERS
WEDDINGS
OUR CALENDAR FILLS UP QUICKLY DURING WEDDING SEASON SO WE SUGGEST YOU BOOK WITH US SEVERAL MONTHS IN ADVANCE TO ENSURE YOUR DATE IS AVAILABLE. WE DO REQUIRE $125 PAID AS A DATE RETAINER. THIS FEE IS NON-REFUNDABLE. YOU WILL NOT BE PUT ON OUR CALENDAR UNTIL THIS RETAINER HAS BEEN PAID. THE REMAINDER OF THE TOTAL IS DUE 3 WEEKS BEFORE THE BIG DAY. IF YOU BOOK WITH US WITH LESS THAN 3 WEEKS TO GO BEFORE YOUR WEDDING DATE, YOU ARE REQUIRED TO PAY IN FULL. SEE OUR WEDDING CONTRACT FOR MORE INFORMATION REGARDING BOOKING.
CUSTOM CAKES
BECAUSE WE HAND CRAFT EVERY CUSTOM CAKE, IT IS SUGGESTED THAT YOU BOOK WITH US SEVERAL WEEKS IN ADVANCE SO WE CAN ACCOMMODATE AS MANY ORDERS AS POSSIBLE. THERE IS NOT SET PRICING FOR CUSTOM CAKES AND WILL DEPEND ON DESIGN. WE REQUIRE 50% OF THE TOTAL BE PAID AS A RETAINER TO HOLD YOUR DATE. THIS FEE IS NON-REFUNDABLE. THE REMAINDER IS DUE UPON PICK UP.
CARE AND INSTRUCTIONS
WE MAKE SURE TO CREATE YOUR CAKES WITH THE PROPER SUPPORT IN PLACE AND IN PRISTINE SHAPE, BUT CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR AFTER IT LEAVES THE BAKERY. YOU OR THE PARTY PICKING UP YOUR CAKE WILL BE REQUIRED TO SIGN OFF THAT EVERYTHING HAS BEEN MADE TO YOUR LIKING AND YOU’RE SATISFIED WITH THE PRODUCT. ONCE THE CAKE LEAVES OUR HANDS THERE WILL BE NO CHANGES MADE TO THE PRODUCT. CAKES ARE QUITE FRAGILE AND REQUIRE CARE DURING TRANSPORT. WE ALWAYS BOX OUR CAKES WITH CARE AND RECOMMEND YOU SET THEM ON A SECURE, FLAT SURFACE LIKE YOUR FLOORBOARD OR YOUR TRUNK, TO ENSURE SAFE TRAVEL. IT IS YOUR RESPONSIBILITY TO SAFELY GET YOUR CAKES HOME IN ONE PIECE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING TRANSPORT. OUR CAKES ALSO REQUIRE CARE ONCE THEY REACH THEIR DESTINATION. WE RECOMMEND PLACING THEM IN THE REFRIGERATOR FOR SAFE KEEPING ONCE YOU’VE REACHED YOUR EVENT. BECAUSE THE CAKES ARE ICED WITH REAL BUTTERCREAM, THEY HARDEN IN THE REFRIGERATOR SO WE RECOMMEND BRINGING SINGLE TIER CAKES OUT OF THE REFRIGERATOR 2-3 HOURS BEFORE SERVING AND MULTI-TIERED CAKES OUT 3-4 HOURS BEFORE SERVING, TO ALLOW THEM TO COME TO ROOM TEMPERATURE. THEY TASTE BEST THIS WAY. IF THESE INSTRUCTIONS ARE NOT FOLLOWED, THE CAKE MAY BE TOO COLD WHEN SERVED AND THIS CAN BE MISCONSTRUED FOR DRY CAKE. HOWEVER, IF THE CAKE SITS OUT ALL DAY AT ROOM TEMPERATURE, THE BUTTERCREAM BEGINS TO MELT AND SAG AND THE CAKE IS NO LONGER PRISTINE FOR YOUR EVENT.
COMPLAINTS
WE REQUIRE THAT 80% OF THE PRODUCT BE RETURNED, ALONG WITH YOUR RECEIPT, IN ORDER TO EVEN ENTERTAIN IN-STORE CREDIT OR A PARTIAL REFUND. ALL RETURNS MUST BE MADE WITHIN 24 HOURS OF PICK UP OR DELIVERY. WE WILL SAMPLE THE REMAINING PRODUCT TO DETERMINE IF IT WARRANTS ANY KIND OF ACTION. IF THE PRODUCT QUALITY MEETS OUR STANDARDS, NO REFUNDS OR CREDIT WILL BE GIVEN. WE DO OPERATE WITH INTEGRITY AND TAKE YOUR COMPLAINTS VERY SERIOUSLY SO WE WILL DO OUR BEST TO ACCOMMODATE ANY DISSATISFACTION.
DELIVERY
WE OFFER DELIVERY FOR WEDDINGS AND CUSTOM ORDERS FOR AN ADDITIONAL DELIVERY FEE. IT IS RECOMMENDED THAT ANY CAKE OF 3 TIERS OR MORE BE DELIVERED. WE CHARGE A $25 SET UP FEE FOR ANY AND ALL DELIVERIES. IN ADDITION TO THE SETUP FEE, WE CHARGE PER MILE ROUND TRIP FOR ANY DELIVERIES OUTSIDE OF COLOMA.
ENJOY
WE’D LOVE TO HEAR FROM YOU HERE AT SOULARDS SO BE SURE TO LEAVE US REVIEWS ON OUR FACEBOOK PAGE! THANK YOU SO MUCH FOR CHOOSING US. WE ARE INCREDIBLY HONORED TO SERVE THIS AMAZING COMMUNITY AND HELP YOU ALL MAKE CHERISHED MEMORIES FOR YEARS TO COME.
BOOKING AND RETAINERS
WEDDINGS
OUR CALENDAR FILLS UP QUICKLY DURING WEDDING SEASON SO WE SUGGEST YOU BOOK WITH US SEVERAL MONTHS IN ADVANCE TO ENSURE YOUR DATE IS AVAILABLE. WE DO REQUIRE $125 PAID AS A DATE RETAINER. THIS FEE IS NON-REFUNDABLE. YOU WILL NOT BE PUT ON OUR CALENDAR UNTIL THIS RETAINER HAS BEEN PAID. THE REMAINDER OF THE TOTAL IS DUE 3 WEEKS BEFORE THE BIG DAY. IF YOU BOOK WITH US WITH LESS THAN 3 WEEKS TO GO BEFORE YOUR WEDDING DATE, YOU ARE REQUIRED TO PAY IN FULL. SEE OUR WEDDING CONTRACT FOR MORE INFORMATION REGARDING BOOKING.
CUSTOM CAKES
BECAUSE WE HAND CRAFT EVERY CUSTOM CAKE, IT IS SUGGESTED THAT YOU BOOK WITH US SEVERAL WEEKS IN ADVANCE SO WE CAN ACCOMMODATE AS MANY ORDERS AS POSSIBLE. THERE IS NOT SET PRICING FOR CUSTOM CAKES AND WILL DEPEND ON DESIGN. WE REQUIRE 50% OF THE TOTAL BE PAID AS A RETAINER TO HOLD YOUR DATE. THIS FEE IS NON-REFUNDABLE. THE REMAINDER IS DUE UPON PICK UP.
CARE AND INSTRUCTIONS
WE MAKE SURE TO CREATE YOUR CAKES WITH THE PROPER SUPPORT IN PLACE AND IN PRISTINE SHAPE, BUT CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR AFTER IT LEAVES THE BAKERY. YOU OR THE PARTY PICKING UP YOUR CAKE WILL BE REQUIRED TO SIGN OFF THAT EVERYTHING HAS BEEN MADE TO YOUR LIKING AND YOU’RE SATISFIED WITH THE PRODUCT. ONCE THE CAKE LEAVES OUR HANDS THERE WILL BE NO CHANGES MADE TO THE PRODUCT. CAKES ARE QUITE FRAGILE AND REQUIRE CARE DURING TRANSPORT. WE ALWAYS BOX OUR CAKES WITH CARE AND RECOMMEND YOU SET THEM ON A SECURE, FLAT SURFACE LIKE YOUR FLOORBOARD OR YOUR TRUNK, TO ENSURE SAFE TRAVEL. IT IS YOUR RESPONSIBILITY TO SAFELY GET YOUR CAKES HOME IN ONE PIECE. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING TRANSPORT. OUR CAKES ALSO REQUIRE CARE ONCE THEY REACH THEIR DESTINATION. WE RECOMMEND PLACING THEM IN THE REFRIGERATOR FOR SAFE KEEPING ONCE YOU’VE REACHED YOUR EVENT. BECAUSE THE CAKES ARE ICED WITH REAL BUTTERCREAM, THEY HARDEN IN THE REFRIGERATOR SO WE RECOMMEND BRINGING SINGLE TIER CAKES OUT OF THE REFRIGERATOR 2-3 HOURS BEFORE SERVING AND MULTI-TIERED CAKES OUT 3-4 HOURS BEFORE SERVING, TO ALLOW THEM TO COME TO ROOM TEMPERATURE. THEY TASTE BEST THIS WAY. IF THESE INSTRUCTIONS ARE NOT FOLLOWED, THE CAKE MAY BE TOO COLD WHEN SERVED AND THIS CAN BE MISCONSTRUED FOR DRY CAKE. HOWEVER, IF THE CAKE SITS OUT ALL DAY AT ROOM TEMPERATURE, THE BUTTERCREAM BEGINS TO MELT AND SAG AND THE CAKE IS NO LONGER PRISTINE FOR YOUR EVENT.
COMPLAINTS
WE REQUIRE THAT 80% OF THE PRODUCT BE RETURNED, ALONG WITH YOUR RECEIPT, IN ORDER TO EVEN ENTERTAIN IN-STORE CREDIT OR A PARTIAL REFUND. ALL RETURNS MUST BE MADE WITHIN 24 HOURS OF PICK UP OR DELIVERY. WE WILL SAMPLE THE REMAINING PRODUCT TO DETERMINE IF IT WARRANTS ANY KIND OF ACTION. IF THE PRODUCT QUALITY MEETS OUR STANDARDS, NO REFUNDS OR CREDIT WILL BE GIVEN. WE DO OPERATE WITH INTEGRITY AND TAKE YOUR COMPLAINTS VERY SERIOUSLY SO WE WILL DO OUR BEST TO ACCOMMODATE ANY DISSATISFACTION.
DELIVERY
WE OFFER DELIVERY FOR WEDDINGS AND CUSTOM ORDERS FOR AN ADDITIONAL DELIVERY FEE. IT IS RECOMMENDED THAT ANY CAKE OF 3 TIERS OR MORE BE DELIVERED. WE CHARGE A $25 SET UP FEE FOR ANY AND ALL DELIVERIES. IN ADDITION TO THE SETUP FEE, WE CHARGE PER MILE ROUND TRIP FOR ANY DELIVERIES OUTSIDE OF COLOMA.
ENJOY
WE’D LOVE TO HEAR FROM YOU HERE AT SOULARDS SO BE SURE TO LEAVE US REVIEWS ON OUR FACEBOOK PAGE! THANK YOU SO MUCH FOR CHOOSING US. WE ARE INCREDIBLY HONORED TO SERVE THIS AMAZING COMMUNITY AND HELP YOU ALL MAKE CHERISHED MEMORIES FOR YEARS TO COME.